Frequently Asked Questions
Find quick answers about our chemical-free diapers, order shipping, custom subscriptions, and billing.
To subscribe to our convenient Velona Cuddles diaper bundles, please watch our step-by-step video guide:
Our subscription service allows you to customize the diaper sizes and delivery frequencies to match your baby's growth. Watch the detailed guide below:
If you don't want a recurring subscription and prefer one-time orders, watch the guide to see how to order individual items through the app:
If you have an active subscription, it will be listed under the Subscriptions tab in your Account Dashboard inside the app. If the payment fails, your order status will be marked inactive and won't be processed. Simply re-subscribe or update your payment details to reactivate it.
If you choose the Start Now option, you will be billed immediately. If you select a Delayed Start, you will be charged exactly 7 days prior to your scheduled delivery date.
Your first bundle will ship within a week of your start date. All subsequent deliveries will take place according to your chosen cycle frequency (every 2, 4, or 6 weeks) calculated from the previous delivery date.
Yes and No. If you order extra packs within 3 days before or after your subscription charge date, they will be bundled and delivered alongside your subscription package at no extra delivery charge.
However, orders placed outside of this 3-day window will be shipped separately and are subject to standard courier rates.
Extra packs ordered within the 3-day window of your subscription charge will be delivered together with your subscription bundle. Outside of this window, items are dispatched separately and typically arrive within 3-4 business days.
Yes. Once your primary payment card is validated during subscription creation, you will see it listed under the Payments tab of your Account Dashboard. You can easily add and manage secondary cards by tapping the Add another payment method button.
Yes, we offer full holiday flexibility. Contact our customer care hotline at 071 236 0050 before the parcel is handed over to the courier, and we will place a temporary hold on your deliveries.
You can cancel your subscription at any point after the first 3 billing cycles have been completed. For example, if you chose a 2-week cycle, you are eligible to cancel after 6 weeks (completion of 3 cycles).